Email
Assistant
Using Junk
Email Filtering and Virus Protection
Sniff, sniff-- smells like spam, looks like
spam, but is it? Only the "header" tells all! Click
here to read our email header tutorial!
Email Assistant provides you the best anti-virus
and junk mail protection services available. Viruses
and junk mail will be quarantined before they
reach your computer. Below are instructions on
how to use the service effectively, but first
it is important to stress that you are
the only one that has access to your email when
using your personal Message Center. Nobody
reads your email, and your email is not censored — you
control your filtering preferences.
HOW TO USE YOUR JUNK MAIL AND ANTI-VIRUS
PROTECTION SERVICES (click any category
below to jump to that area)
LOG IN TO ACCESS YOUR
PERSONAL MESSAGE CENTER
- You will receive an activation notice that
contains password instructions for accessing your Message
Center with a link to the login page. To
log in, enter your email address and your password.
Log in at http://login.postini.com/exec/login .
Be sure to use the same password that you use
to retrieve your regular email.
- In some cases, you may be supplied with only
a temporary password and will be asked to choose
a personal password after first login. Otherwise,
use the same password that you normally use to
access your email.
- After you log in you will arrive at your Message
Center where you can see if suspicious messages
have been quarantined. You are the only one that
has access to this password-protected site.
CHECK YOUR MESSAGE CENTER
FOR QUARANTINED EMAIL
For any messages quarantined as junk email,
you can:
- Read the sender and subject of the suspicious
messages, and select messages to DELETE or DELIVER.
To delete or deliver messages "in bulk", select
any messages using the checkbox next to each message
or use the one checkbox in the header to select/unselect
them all at once.
- Read the body of the message by clicking on
the subject line. You can then delete or deliver
after you determine if the email is junk or legitimate:
Delete : Deleting the message
will keep it from reaching your in box. The message
is moved to the Trash where it will expire after
14 days from when it first arrived in your Message
Center.
Deliver : Legitimate email
should be delivered to your in box. After you
deliver a message, you'll receive a message asking
whether to "approve" the sender(s) to your Approved
Senders list - approving this will prevent future
messages from that address from being quarantined
in your Message Center. NOTE: Delivered messages
are also moved to the Trash once they are forwarded
to your inbox.
CONFIGURE YOUR SERVICES
Your services are activated with a standard
configuration, but you can adjust your settings
(like adjusting your Junk Email settings) at any
time to better suit your personal preferences.
At the top of your Message Center, click the
link for the service you wish to configure. The
link will display a green or red button to show
whether the service is active or inactive, respectively.
Junk Email
Click the "Junk Email" link; if necessary, click
the ON button to activate basic filtering.
You can additionally customize personal settings
by clicking the following titles:
- Filter Categories
Filter out potentially offensive email topics
like "Get Rich Quick"; "Sexually Explicit"; "Racially
Insensitive"; and "Special Offers". This setting
heightens the sensitivity towards these specific
categories.
- Filter Sensitivity
Junk Email filters are pre-set to Lenient,
Moderate, or Aggressive by your email provider.
We recommend you monitor how much legitimate email
is quarantined and adjust your filter sensitivity
accordingly to your comfort level, especially
after you have "Approved" any critical senders
beforehand.
- Blocked and Approved Senders
You can block or approve specific senders ("user@company.com")
or domains ("company.com") by entering addresses
manually. (NOTE: most professional spammers change
their addresses often, making it difficult to
block a specific junk email sender with this setting)
Virus Protection
All of your messages are scanned for viruses.
If a virus is detected, it is quarantined in your
Message Center and you will be sent an email notification.
You can turn virus protection ON or OFF. We recommend
having virus protection always turned on for safety.
MONITOR YOUR MESSAGE
CENTER ACTIVITY
Initially we suggest you monitor your Message
Center often. Because Email Assistant "remembers
and learns" from your interaction, your Message
Center will become more accurate with time. You
can approve or block senders and adjust the filter
tolerances to make the service more effective.
REVIEW YOUR NOTIFICATION
OF QUARANTINED EMAIL
We will send a periodic notice of all junk mail
held in your Message Center. You can visit your
Message Center to review them, or take no action
and the quarantined messages will be automatically
deleted after 14 days.
QUESTIONS OR TECHNICAL PROBLEMS
Contact our technical support team using our customer
support form .
Click the links in the Highlights box above
for more info.
